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1010811 rates shown on 10-10PhoneRates.com

ALERT: 1010811 rates shown on 10-10PhoneRates.com -- are for the VarTec FiveLine plan. Three different VarTec customer sevice reps had told us that is the rate plan under which new users are charged. Up through June 2004, VarTec's website, and customer service department had been telling people-- "New 10-10-811 users automatically get the new rate," which was the same as their newest 10-10-297 rate plan. We added 10-10-297 to the rate comparisons for state-to-state calls and Western Europe if you want to see those rates.

But then VarTec customer service said new 10-10-811 users were billed a monthly fee and the higher FiveLine rates. On July 14, 2004 we asked two VarTec representatives to tell us the date when their policy changed, and both said they were not aware of the prior policy! They believed that all 10-10-811 users were assigned the higher FiveLine rate plan unless they called in to sign up for a different plan. Some advice: Be cautious and ask questions.

1010811 VarTec dial around service FiveLine plan details.

Monthly fee of at least $2.95. If you make out-of-state calls, your total monthly fee is $3.95, including the VarTec $1 "carrier cost recovery fee." 1010811 service is offered by VarTec, and they have a number of different rate plans that apply to prior customers. The rates and fees shown on 10-10PhoneRates.com are what three different VarTec customer service reps told me they are charging new customers on phone lines that started using 1010811 on or after July 2004. In all states except California and Hawaii, that includes 1010811 U.S. rates of 50¢ for 10 minutes or less, then 5¢ each extra minute. International rates do not have a 10-minute minimum, except for calls to Canada.

A $1 fee is added even if you make only one short, out-of-state or foreign call in a month. The $1 fee is added in to the "Monthly Fee" column of our cost comparison tables, where it applies. VarTec also adds an additional percentage charge for the universal service fund.

The VarTec customer service number is 1-800-583-8811.

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