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Best Business Phone Service Providers and Phone Systems

The telephone is the most used way of getting in touch with businesses. Choosing an appropriate telephone provider is, therefore, important for any business. Anyone that seeks for the right service provider needs to look out for factors like reliability, affordability, and most importantly, features that the service comes with. Buyers are advised to carefully evaluate the available service types and providers before deciding on which business phone service to settle on. VoIP and the traditional analog telephone service are the two most used business phone services. It is important that any user intending to use these services comprehends what they entail before deciding on the option to take. Compare the best business phone service providers and business phone systems using the table below.

Business Phone Service
Provider Plan Details Monthly Rate*
Jive Business Phone Service Upgrade your phone service with Jive Voice
  • Get your first month free
  • No fees for add-ons, upgrades, or features
  • Simple to use for admins and users

* Price is per month per device

$19.95 *

241 Reviews

Vonage Business Award-winning Business VoIP Phone System
  • Super Reliable & Simple to Use
  • Unlimited Calling, Faxing, Video Conferencing
  • 24/7 U.S Based Customer Support

* Includes multi-line discount, new customers only

$19.99 *

65 Reviews

8x8 Business Phone Service Providers Virtual Office
  • Fast, easy, free setup & install
  • Powerful unified communication features
  • Trusted by 50,000+ Companies in 100 Countries

43 Reviews

Small Business Full-featured Phone System
  • Price per user is $19.95/mon
  • All features included, no tiered pricing
  • Ranked #1 VoIP Phone service.

1 Reviews

OnSIP SIP Trunk Cloud Communications For Remote Teams
  • Free Deskphone included for each user
  • Unlimited Calling, Video Calling
  • US-based Support. Industry leading Net Promoter Score.

* 5 or more users, monthly contract

$18.95 *

53 Reviews

Broadvoice Cloud Phones Built for How People Work
  • Award-winning 24 hour US based support
  • Fast, easy and free set-up & implementation
  • Get the right features for your business without overpaying

* 3-year contract

$18.00 *

14 Reviews

Cyclix Networks Business Connect™ Managed Phone System & Service
  • Voice QoS, firewall integration, & fraud solved
  • Free on-prem PBX/phones with expert 24/7 support
  • Huge upgrade over hosted VoIP offerings

* Pricing discounted based on volume

$17.95 - $39.95 *

3 Reviews

Clarity Tel Business VoIP Made Clear and Simple
  • No Contracts – Quick & Simple Set-Up
  • Unlimited Calling - Flat Rate Billing
  • 40+ Enterprise Class Calling Features

* Price based on multi-user hosted PBX solution

$14.99 *

2 Reviews

VoIP Studio Business Phone Service Hosted PBX
  • Unlimited calls
  • Quick and easy setup
  • Free call recording

* Price per user per month

$19.99 *

1 Reviews

Business Phone Alliance Phone Service
  • Intuitive control panel
  • Fast and painless setup
  • Get sent daily call logs

* 12% discount for subscribing and paying for a year upfront

$19.97 *

12 Reviews

Business Phone Services

The Voice over Internet Protocol (VoIP) is the most recent type of phone service that provides business customers with a substitute to using analog phone lines. The VoIP service has been around for over a decade, and it has slowly gained ground to become a mainstream form of telecommunication. This has seen an ever-increasing number of businesses make the switch to VoIP and abandon the old school Public Switched Telephone Network (PSTN) service. Newer companies, especially startups, are more likely to embrace the use VoIP services to serve their business communications requirements.

Call quality through a VoIP service is as good as the quality of calls in a traditional phone line although VoIP utilizes an internet connection to place and receive calls. However, to achieve this type of quality consistently, the business premises at play need to have an efficient business internet connection. Speed tests can be performed to check whether the available internet connection is stable enough to sustain a VoIP service before setting up the system.

PSTN and VoIP are different on the account of the manner in which the calls are carried. An analog signal usually carries calls on a PSTN service. In a VoIP system setting, the calls are first digitized and then sent over the internet instead. Transferring data over the internet has proven to be much cheaper than doing the same over the traditional phone network, translating to lower costs when placing and receiving calls.

VoIP service providers usually charge way less than the traditional telephone service providers when it comes to long-distance calling, rendering it an important tool for business that engages in international calls. Most providers also offer a flat rate package for their users. This allows them to place countless calls to specific destinations without having to fret about extra per minute service charges.

A typical business VoIP service comes with all the necessary calling features that may be required by a business. Users can access hundreds of various important features. Some of these features include call forwarding, caller identification, voicemail to email, fax to email, voicemail with remote access, ring groups, and multiple extensions among many others.

Most VoIP service providers provide plans that are tailored to suit the requirements of all types of businesses. They cater for all companies regardless of size. Small to medium size business always get packages that suit them, and big enterprises have packages that are specially designed for them.

VoIP Private Branch Exchange (PBX)

Upon signing up for VoIP service, the user also gets a hosted PBX. The PBX that comes with a VoIP service is bound to perform similar tasks that a regular analog PBX can perform, albeit at a much lower cost than the latter. Since the hosted PBX is situated at the service provider’s premises, the need to buy, install, configure, and maintain any of the regular PBX hardware that would be necessary for a setting with a traditional phone service would be eliminated. Purchasing and setting up a traditional PBX may cost to an excess of $2,000, a cost that would not be incurred if a hosted PBX would be used instead.

A hosted VoIP PBX is relatively easier to use. This is because it can be managed and controlled through a simple web-based user interface. For instance, if a user wants to put in place certain features or add extensions, they can do so by accessing the PBX via the service provider’s website.

In some cases, the user may outgrow a current hosted PBX plan, and in such a case, they can simply check with the service provider for other available options. In most cases, the users can simply upgrade to a higher plan within a short time. There are zero installation and configuration costs since there is no hardware available that requires an upgrade. The service provider is responsible for maintaining and repairing the hardware, not the user.

Selecting a Business VoIP Service Provider

VoIP service has become an increasingly popular component of business among business users, meaning there are many service providers out there who are always trying to exploit the ever-growing market of the service. This renders it difficult for the users to pick out one of these providers initially quickly. However, users can use this challenge to their advantage.

First, users need to think about exactly what they need as far as a business phone service is concerned. They should ask themselves questions such as how many lines are required, the features that they intend to use on a regular basis, whether there are plans to expand their businesses in the near future, and how much they can afford when it comes to paying for the phone service.

They can then look out for available offers from the various business VoIP service providers out there. Type of service, pricing, and reputation are the things that should be looked at first. A user should then settle for a service provider known for having a positive track record of excellent customer service and reliability.

Landline Business Phone Service

A standard or traditional phone service entails calls being carried over the Public Switched Telephone Network (PSTN). The PSTN system is available across the country and comprises of satellites, cables, telephone lines, and mobile networks. This system has been available for almost a century, and it was the first ever phone network to be used. A PSTN service is more expensive than VoIP because it has an old and large infrastructure network that requires regular maintenance. The PSTN system is analog, experiencing difficulty relaying data over long distances.

When a long distance call is made over the PSTN, the data stops at many locations along the way during as it is transmitted. The data must flow through a good deal of equipment owned by various companies, making PSTN an expensive affair. Most of the infrastructure used to route, switch, and carry calls has already been digitized. However, a small part of it is still analog, the connection between the customer and the local central office.

Operating a PBX with an Analog Phone System

Many businesses still employ the application of private branch exchange, which routes calls they receive in their office. In a business phone service, the PBX facilitates the utilization of various calling features like call forwarding, voicemail, conference calls, and multiple extensions among others. For a traditional PSTN phone system, the PBX can be situated either in the user’s home or hosted from a remote location.

Regardless of the option chosen, an analog PBX is bound to have a major setback, which is, high operational cost. Setting up a full business phone system that utilizes PBX requires the purchase of different types of hardware, accumulating a cost of at least $1,000. Furthermore, installation, maintenance, and configuration costs are not included in the buying price. The buyer, therefore, needs to arrange on hiring a professional or utilizing in-house staff if available. This further inflates the cost by around $100 per hour or more.

For users who are already on a PBX plan, it becomes expensive and difficult to upgrade or expand the phone system. Most PBX systems only support limited line numbers. In case a business grows and demands any additional extensions, more must be paid for the hardware meant to accommodate this kind of growth.

Like any other form of electronic hardware out there, a PBX is subject to breaking down as well as experiencing other problems associated with electronics. Repair costs and hardware repair costs, therefore, also add onto other costs associated with PBXes. In extreme cases, the PBX may become obsolete and demand total replacement of an entire system.