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FCC starts Campaign to Educate People about Phone Service Programs for Low-income consumers

archives from July, 2002

Lifeline and Link-Up Programs Provide Discounted Phone Service to Eligible Consumers

Most Americans consider their telephone a necessity, yet not everyone can afford this important communication tool. So what is being done to make telephone service more accessible to low-income consumers?

On July 22nd the Federal Communications Commission (FCC) announced the kickoff of "Get Connected: Afford-A-Phone," a national campaign to educate consumers about the Lifeline Assistance and Link-Up America programs. The Lifeline and Link-Up programs provide discounts on initial telephone installation and basic monthly telephone service to qualifying low-income consumers. People with existing phone service that meet the income qualifications can switch to the Lifeline service.

Low-income individuals are encouraged to contact their local phone companies to see if they are eligible to receive Lifeline and Link-Up discounts. Consumer questions can be directed to the FCC by writing Get Connected: Afford-A-Phone, FCC, Washington, DC 20554, calling 1-888-CALL-FCC (1-888-225-5322)-voice, 1-888-TELL-FCC (1-888-835-5322)-TTY, or visiting the FCC Web site at http://www.fcc.gov/cgb/ consumerfacts/lllu.html.

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